PRODUCTION MODEL & SAFETY PRECAUTIONS

From our beginnings, we co-designed with our artisan partners a working model that seamlessly integrates itself into their lives and needs, mainly being the ability to work from home. Therefore, adapting our production to the current situation was possible.

 

Read on to learn how we’re currently operating, taking precautions, and what you should know regarding estimated delivery times:

 

FOR PRODUCTS IN STOCK

 

Estimated delivery: 5-10 days for open borders. ASAP for closed borders.

 

  • Finished pieces that are in stock are in one designated room within a team member’s home that only she has access to. They’ve been “quarantined” for 30 days, enough for textiles to be virus-free.

  • Items will be packed by the same person wearing masks, gloves, uniform and taking all necessary precautions to pack and seal your garment. She has been in quarantine since March 10 as mandated by the Ecuadorian government.

  • Orders will be shipped with DHL (border conditions at destination permitting). You will find their precautionary guidelines here. If your border is closed, DHL will deliver as soon as possible.

  • When receiving the package, ask the courier to leave it on the floor.

  • Remove the DHL package, throw it out and bring in the Allpamamas package only.

 

FOR CUSTOM & MADE-TO-ORDER PRODUCTS 

 

Estimated delivery: 3-7 weeks

 

  • One of our 8 artisan partners will make the textile for your garment from their home. All have been on a strict quarantine since March 10 as mandated by the Ecuadorian government.

  • Artisans have designated areas in their homes where they do the work. Only they have access to these areas and materials.

  • Each artisan has two surgical-level fabric masks which they wash interchangeably with hot water and soap to wear when working. They disinfect their hands and equipment with alcohol-based sanitizer.

  • They will pack the textiles safely under several sanitized layers of packaging to be sent to Quito.

  • If within two weeks we’re allowed into our workshop: Hadid and Patricia will assemble the garments wearing masks, gloves, uniforms and taking all necessary precautions. The space will be sanitized every day with alcohol and hot water. 

  • If we’re not allowed within two weeks into our workshop: Hadid will cut the textiles at home and send to Patricia’s home for assembling, packing and dispatching with all precautions taken.

  • Orders will be shipped with DHL (border conditions at destination permitting). You will find their precautionary guidelines here. If your border is closed, DHL will deliver as soon as possible.

  • When receiving the package, ask the courier to leave it on the floor.

  • Remove the DHL package, throw it out and bring in the Allpamamas package only.

 

We will keep each and every one of our clients updated on their order status. Time for returns will be extended from 15 days to 30.

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